We are mindful of concerns regarding Covid-19 and wanted to write to you to address any questions you may have. As practitioners in a healthcare setting, we would like to reassure you that our service is committed to the health and safety of all clients and have put in place several measures as precautions.
What precautions have we implemented?
Alcohol based hand sanitizer is available in our entrance area and in common areas.
Handwash/soap is available in all bathrooms.
We wash our hands thoroughly and encourage all clients to do the same during this time.
We will practice social distancing as much as possible.
High frequency touch areas such as door handles are cleaned regularly by staff.
Common areas are regularly cleaned.
What implications are there in terms of privacy?
In the event that our staff or any of our patients or visitors (as the case may be) contract Covid-19, we may be required to disclose names and contact details of people we have been in contact with to the Health Department, as well as the nature of our contact. We will protect your privacy in as much as is possible, whilst giving necessary information.
Our commitment to you
We will take precautions and regularly review our health and safety procedures in order to protect all patients.
In the event that any staff members contract Covid-19, they will self-isolate until confirmed clear of the virus.
In the event that a client contracts Covid-19, we have an empty property that can be utilised for self-isolation. We will advise you and we will discuss whether they can be included via online services while in self isolation.
We will be as informed as possible and direct you to suitable sources where your questions are outside of my expertise.
We request that you wash your hands thoroughly upon arrival at our service.
We request that you do not visit the any of our properties for at least 14 days if you have returned from overseas even if you do not have any symptoms.
We request that you do not attend our property for visits if you are unwell with any cold, cough or ‘flu like symptoms. If you do attend with any such symptoms, you may be asked to return home.
A final word…
This is an extremely stressful time for all of us at the moment but we are here to support you and will always be flexible wherever possible.
If you have any questions or would like to discuss further, please contact us on 1800 531 551